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Last updated: September 19, 2025

PC Pro Guide respects your privacy. This policy explains what information we collect, why we collect it, how we use and share it, and the choices and rights available to you.

Who We Are

PC Pro Guide (the “Company,” “we,” “us,” or “our”) is based in Los Angeles, California, USA.
Contact: contact@pcproguide.com
Postal: PC Pro Guide, 1434 1/2 Constance St, Los Angeles, CA 90015, USA

For users in the EEA/UK, we are the data controller of your personal data.

Information We Collect

You provide directly

  • Account data: name, email, password (hashed), profile preferences.
  • Billing data: name, billing address, limited payment details (processed by a payment processor).
  • User content: saved builds, notes, comments, feedback.
  • Communications: messages to support, surveys, or feature requests.

Collected automatically

  • Usage data: pages viewed, features used, referring/exit pages, timestamps.
  • Device data: IP address, approximate location (derived from IP), device type, OS, browser, language.
  • Cookies and similar technologies: session identifiers, preference cookies, analytics cookies.
  • Diagnostic data: crash logs, performance metrics.

From third parties

  • Payment processors: payment status and non-sensitive metadata (no full payment card data stored by us).
  • Retailers/affiliate platforms: anonymized or aggregated conversion data for attribution.
  • Analytics and anti-fraud providers: events to help detect abuse and improve reliability.

How We Use Information

Provide and maintain the service

  • Account creation, authentication, personalization, saved builds, and feature functionality.

Improve and secure the service

  • Debugging, analytics, testing, and monitoring performance and reliability.
  • Preventing fraud, abuse, spam, and security incidents.

Communicate with you

  • Service messages, updates, transactional notices.
  • With your permission or where allowed by law, product news and tips (you can opt out at any time).

Legal and compliance

  • Enforce terms, comply with legal requests, and resolve disputes.

We process personal data under these legal bases:

  • Contract: To provide the service you request.
  • Legitimate interests: Improve the service, ensure security, and prevent abuse (balanced against your rights).
  • Consent: Where required for non-essential cookies or marketing.
  • Legal obligation: To comply with applicable laws.

How We Share Information

We do not sell your personal information in the traditional sense. We may “share” identifiers and usage information with certain partners for measurement or to show relevant content; see “Your Rights” below for opt-out options where applicable.

We share information with:

  • Service providers: Hosting, analytics, email delivery, customer support, payment processing, and security vendors (bound by confidentiality and data-processing terms).
  • Retailers/affiliate platforms: To attribute purchases resulting from outbound links, typically in aggregated or pseudonymous form.
  • Business transfers: In a merger, acquisition, financing, or sale of assets, subject to continued protections.
  • Legal compliance: When required by law or to protect rights, safety, or property.

Data Retention

We keep personal information only as long as necessary for the purposes described:

  • Account data: retained while the account is active and for a reasonable period after closure for backups, auditing, or legal obligations.
  • Usage and analytics: retained in aggregate or pseudonymous form where possible.
  • Legal records: retained as required by applicable law.

Your Choices

  • Access and updates: You can request a copy of your data, corrections, or deletion.
  • Marketing communications: You can opt out of marketing at any time by contacting us or by replying with “unsubscribe.”
  • Cookies: You can set your browser to block or delete cookies. Some features may not work without certain cookies.
  • Do Not Track: We do not currently respond to browser DNT signals.

Your Rights (EEA/UK)

Subject to exceptions, you may have the right to:

  • Access your personal data and receive a copy.
  • Rectify inaccurate or incomplete data.
  • Erase your data (right to be forgotten).
  • Restrict processing in certain cases.
  • Port your data to another provider.
  • Object to processing based on legitimate interests, and to direct marketing.
  • Withdraw consent where processing is based on consent.

To exercise rights, email privacy@pcproguide.com. We may request information to verify your identity.

Your Rights (California — CCPA/CPRA)

California residents may have rights to:

  • Know/Access: categories and specific pieces of personal information collected, used, shared, or disclosed.
  • Delete personal information, subject to exemptions.
  • Correct inaccurate personal information.
  • Opt out of sale or sharing of personal information for cross-context behavioral advertising.
  • Limit use of sensitive personal information where applicable.
  • Non-discrimination: we will not discriminate for exercising these rights.

To make a request, email privacy@pcproguide.com with “California Request” in the subject. For opt-out of sale or sharing, email privacy@pcproguide.com with “Do Not Sell or Share” in the subject. We will verify requests using information associated with your account or reasonable additional information.

Cookies and Similar Technologies

We use:

  • Essential cookies: required for login, security, and core functionality.
  • Preference cookies: remember settings and choices.
  • Analytics cookies: help us understand usage and improve the product.
  • Attribution cookies: measure conversions related to outbound retailer links.

Where required by law, we obtain consent for non-essential cookies.

Security

We use administrative, technical, and physical safeguards designed to protect personal information (encryption in transit, access controls, audit logs, and least-privilege practices). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

International Data Transfers

We are based in the United States and may process data in the US and other countries. When we transfer personal data from the EEA/UK, we rely on appropriate safeguards such as standard contractual clauses or other lawful mechanisms, and we apply additional protections where needed.

Children’s Privacy

Our services are not directed to children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can delete it.

Automated Decision-Making

We do not engage in automated decision-making that produces legal or similarly significant effects. Feature behavior such as compatibility checks may be personalized based on your inputs and preferences but does not make binding decisions about you.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. If changes are material, we will take reasonable steps to notify you. The “Last updated” date at the top reflects the latest version.

Contact Us

Questions or requests about this Privacy Policy or your personal information:
privacy@pcproguide.com
PC Pro Guide, 1434 1/2 Constance St, Los Angeles, CA 90015, USA